Got questions?  We have answers...

Q:  How many people do I need to have for a customized tour?

A:  We recommend a group size of under 12 for an optimal travel experience. However, if your group exceeds this number, we are more than happy to accommodate your needs.

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Q:  How far in advance should I book a tour?

A:  The earlier, the better. Some sought-after or exotic destinations require booking a year or more in advance. For instance, the Giraffe Manor in Nairobi typically needs reservations 18-24 months ahead. 

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Q:  What if I'm unsure about what I want in my tour?

A:  That's precisely what we're here for! We provide expert advice and insights to shape your ideal tour experience.

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Q:  Can I extend my tour?

A:  Absolutely! We're here to assist with the details and arrangements for your tour extension. 

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Q:  Are airline tickets included in the tour package?

A:  This varies with each tour. For example, in our three-week Kenya and Madagascar tour, the international round trip from the U.S. to Nairobi is not included, as flight costs differ based on departure cities. However, the round trips between Nairobi/Antananarivo and the domestic flights within Madagascar are included, as the group travels together.

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Q:  Is travel insurance necessary?

A:  We strongly recommend purchasing travel insurance for your peace of mind. You can acquire it through this link:  Click Here

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Q:  What are the payment terms?

A:  Given the small group sizes, cancellations significantly impact costs for other travelers. Therefore, we require a 20% non-refundable deposit to secure your booking. The remaining amount is typically paid in two increments: 30% and 50%.

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Q:  What payment methods are accepted?

A:  We accept personal checks, bank checks, Zelle, and direct deposits. We do not recommend wire transfers due to the associated bank fees for both sending and receiving funds.

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Please feel free to contact us if you have more questions:

 

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